It's Time To Pass The Call-Center Bill

There is a bipartisan bill in the Congress that regulates call centers, names companies that move jobs out of the country, gives customers the right to talk to Americans if they are having trouble understanding the support representative, protects private information that you give to the representative and bans federal grants or guaranteed loans to American companies that move call center jobs out of the US.  A group of big companies and their lobbying organizations has come out against the bill and the list shows you why you call your Representative and let them know you are for it, and for bills like it that protect consumers and jobs.

The U.S. Call Center Worker and Consumer Protection Act

The bipartisan U.S. Call Center Worker and Consumer Protection Act, H.R. 3596, has 75 sponsors in the House. It can pass, so help give it a push. It gives consumers the right to ask where the person they are speaking with is based, and ask for an American-based representative instead. Among the things this bill would accomplish:

• Require the Department of Labor to publicly list firms that move call center jobs overseas.
• Make these firms ineligible for any direct or indirect federal loans or loan guarantees for five years.
• Require 120 day advance notification of a proposed move off-shore.
• Require call center employees to tell U.S. consumers where they are located, if asked.
• Require that call centers transfer calls to a U.S. call center if asked.

Read the rest of this OurFuture.org Article

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